visitor@rcjaloha — resume — 108×34

visitor@rcjaloha:~%

visitor@rcjaloha:~% cat role.txt

System Administrator @ Optum — building my way into an associate Software Engineer role, one shipped project at a time.

By day, I keep healthcare infrastructure online. In the hours around that, I write production code — a running showcase of my shipped builds is below, each one interview-defensible: if it's on this page, I can explain exactly how it works.

--email rcranejio@gmail.com --github R-Crane --linkedin in/rileycranejio --location Las Vegas, NV

~% cat about.md

I've spent my career on the side of the ticket that keeps other people's software running — infrastructure, access, uptime, compliance. A software engineering internship at Apple and a Bachelor's in Software Engineering from WGU gave me the other half of the picture. I'm combining both on purpose: I understand systems in production because I've been paged for them, and now I build the software that runs on them too.

Outside of work: two 3D printers running more often than they should, a gaming PC I've rebuilt more times than is reasonable, and a genuinely nerdy interest in optimizing travel rewards ecosystems.

~/experience% ls -la

actv System Administrator @ Optum (UnitedHealth Group) · Remote Present
  • Diagnose and resolve production issues across PACS systems, using agile troubleshooting methodologies, improving uptime in critical healthcare environments
  • Debug backend service failures and optimize queries across microservice architecture, reducing system downtime and improving reliability
prev Software Engineering Intern @ Apple Mar 2021 - Sep 2021
  • Built a responsive UI using HTML, CSS, JavaScript, and React – improving navigation efficiency by at least 50%
  • Improved code quality through unit testing and Git-based version control practices
prev Support Technician III @ Everi Holdings Mar 2023 - Jul 2024
  • Analyzed RESTful APIs using Postman to diagnose failures and identify root causes, reducing escalations by 40%
  • Maintained <2-hour SLA response time by leveraging SQL to investigate and resolve database issues

~/projects% ls

DeskHub react · vite · supabase

• Built and deployed a full-stack ticketing platform with requester/agent roles, status workflows, threaded comments, and an agent dashboard, on a Supabase (PostgreSQL) backend
• Enforced access control at the database layer using PostgreSQL Row-Level Security, so users cannot read or modify other users' tickets even via direct API calls

live repo
OpsPulse node · express · docker · gh actions

• Designed and built a Node.js/Express API with a SQLite store, a threshold engine that derives per-server health status, and log ingestion with server/level/text filtering
• Containerized both services with Docker Compose and built a GitHub Actions CI pipeline that runs unit tests and Docker image builds on every push

live repo
QR Code Generator python · flask · pillow

Server-side web app that generates scannable QR codes from any URL — no external APIs, deployed on Render.

live repo

~/skills% cat skills.txt

languages

JavaScript / TypeScript, Python, Java, Swift, SQL

frontend

React, Vite, SwiftUI, HTML/CSS

backend & infra

Node.js, Express, Supabase, Docker, REST APIs

DevOps / Platform Engineering

Git, GitHub, CI/CD, Kubernetes, Docker, Postman, Linux Administration

~/education% cat education.txt

  • B.S., Software Engineering — Western Governors University
  • CompTIA Security+

~% echo "let's talk" | mail rcranejio@gmail.com

Open to associate-level software engineering roles. Fastest way to reach me is email — I respond within a day.

--email rcranejio@gmail.com --github R-Crane
© Riley Crane-Jio rcjaloha.com